Terms & Conditions
Dear Valued Customers, below is our Terms and Conditions
..........All returns must be made within 7 days of receiving your order, unused and in the original packaging. We make every effort to ensure orders are processed and sent correctly, however due to human error, on very rare occasions, it is possible that an order may be sent wrongly, it is our responsibility to uplift and replace such orders once they are returned and checked that they are unused and in their individual packaging as sent. Please note that used items will not be uplifted and cannot be replaced. So please note that it is your sole responsibility to order items on time and to check orders when they arrive to confirm it is the correct items as we will not accept used products back even if they were sent incorrectly in the first place
We will refund your PayPal account within 48 hours of receiving the returned items if your order was paid via PayPal or card will be refunded if paid for by card . If your order is paid by cheque, we will refund by cheque within 48 hours of receiving the returned items.
Exchange of items is welcome.
You have the right to cancel your order at any time before items are dispatched. We will then refund your order within 48 hours.
Compensations for Loss of Earnings.....Whilst every effort is made to ensure that orders are delivered within specified delivery timescales, Uptime Corrosion & Materials Consultants ltd will not be liable for costs incurred, compensation or loss of earnings due to failure to meet agreed delivery deadlines.
As all our items are priced inclusive of postage and packing, we are unable to refund the return postage costs. A shipping label will be required for all returns.
If orders are clearly supplied to customers' specifications, we will process refund less p&p charges paid by us to deliver the order. Please contact us for refunds and exchange.